Delivery and Returns

Delivery and Returns

8.1 Delivery costs. All parcels will be posted using the Royal Mail. Our costs of delivery are as below:

 

U.K. Standard delivery* charges:

  • Online Orders over £70 - Free Delivery
  • Online Orders under £70 - £2.99
  • Delivery Time: 3 to 5 business days
  • See Terms for Delivery offers

U.K. Priority delivery* charges:

  • Online Orders (no minimum order) - £9.99
  • 1pm Cut-Off Time

Europe and the Rest of the World delivery charges**:

  • Europe (min.£12.99 | Tracked Signed)
  • Rest of the World (£21.50 | Tracked Signed)

9.4 Our ’no quibble 28-day returns policy’

Please note, these terms reflect the goodwill guarantee offered by Sweats of London Limited to its UK customers for items unused and in their original condition, which is more generous than your legal rights under the Consumer Contracts Regulations as set out below. However, our Sale items including offers, we offer a 14 days no quibble return policy for items unused and in their original condition, which is still very generous. This goodwill guarantee does not affect your legal rights in relation to faulty or mis-described products (see section 12.2). For International returns, if you change your mind, please return your unwanted items within 28 days. Section 9.5 still applies to International Returns.

Further details of our policy are:

Rights under the Consumer Contracts Regulations 2013

14-day period to change your mind.

How our ’no quibble 28-day returns policy’ is more generous

28-day period to change your mind.

9.5. When you DO NOT have the right to change your mind.

You do not have a right to change your mind in respect of:

  • products that appear to have been worn, marked by cosmetic products, smell of perfume and body order, in other words used and not in their original condition.
  • any products returned that are in an unsaleable condition looking stretched, with missing or/and damaged tags and packaging. This includes products that can’t be repackaged for resale.

Read our terms and conditions of our products here 
(Please read ‘all’ our terms and conditions especially Sections H, I, J as below is only a brief summary)