Delivery and Returns
All parcels will be posted using the Royal Mail. Below are the delivery charges
Our ’no quibble 28-day returns policy’
Please note, these terms reflect the goodwill guarantee offered by Sweats of London Limited to its UK customers for items unused and in their original condition, which is more generous than your legal rights under the Consumer Contracts Regulations as set out below. However, our Sale items including offers, we offer a 14 days no quibble return policy for items unused and in their original condition, which is still very generous. This goodwill guarantee does not affect your legal rights in relation to faulty or mis-described products (see section 12.2). For International returns, if you change your mind, please return your unwanted items within 28 days. Section 9.5 still applies to International Returns.
Further details of our policy are:
When you DO NOT have the right to change your mind.
You do not have a right to change your mind in respect of:
- products that appear to have been worn, marked by cosmetic products, smell of perfume and body order, in other words used and not in their original condition.
- any products returned that are in an unsaleable condition looking stretched, with missing or/and damaged tags and packaging. This includes products that can’t be repackaged for resale.